Refund policy

Refund Policy

We want you and your pet to love your purchase. We accept returns within 30 days of delivery. To be eligible, items must be unused, unwashed, and in their original condition and packaging. Because pet beds are a personal-use item, we're unable to accept returns on beds that have been used, washed, or show signs of pet hair, odors, or damage.

To start a return, email us at JoeTorres0013@gmail.com with your order number and the reason for your return. We'll reply with return instructions and the shipping address to send your item to. Please don't send anything back without contacting us first.

Customers cover return shipping costs, except when the item arrived damaged, defective, or was the wrong item — in those cases, we'll cover the return shipping.

Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund goes back to your original payment method. Depending on your bank, it may take a few extra days to show up in your account.

Want to exchange for a different size or color? Email us within 30 days of delivery and we'll walk you through the exchange process.

Damaged or Defective Items

If your pet bed arrives damaged, defective, or isn't what you ordered, we're sorry and we'll make it right. Contact us within 7 days of delivery at JoeTorres0013@gmail.com with your order number and a clear photo of the issue. We'll send a free replacement or issue a full refund — your choice. We'll also cover any return shipping if needed.

Order Cancellations

Need to cancel your order? Email us at JoeTorres0013@gmail.com as soon as possible. If your order hasn't been processed or shipped yet, we'll cancel it and issue a full refund. If it's already shipped, we're unable to cancel it, but you can return it once it arrives following the process above.