Frequently Asked Questions
Got questions? We've got answers. Here are the things pet parents ask us most. If you don't see your question here, contact us — we're happy to help.
About Our Pet Beds
What sizes are available? Our donut pet beds come in four sizes: Small (S), Medium (M), Large (L), and Extra Large (XL). Check the size guide on each product page to find the right fit for your fur baby.
What colors do you offer? Six beautiful colors: Black, Brown, Gray, Light Blue, Light Green, and Pink — each chosen to complement real homes, not clash with them.
Are the beds suitable for both dogs and cats? Absolutely. Don't let the name fool you — cats are just as obsessed as dogs. If your pet likes to curl up, they'll love this bed.
What makes the donut bed different from other pet beds? The raised rim mimics the feeling of being held, which can ease anxiety and promote deeper sleep. The ultra-soft plush fabric is machine washable and built to stay fluffy wash after wash — unlike cheap beds that flatten or go lumpy.
Is the bed machine washable? Yes. We recommend washing on a gentle cycle with cold water and air drying to keep the bed soft and maintain its shape.
Shipping
How long does shipping take? Orders are processed within 1–3 business days. Standard delivery takes 8-13 business days depending on your location. You'll get a tracking number by email once your order ships.
Do you ship internationally? Currently, we ship within the United States only — all 50 states, including Alaska and Hawaii. We don't ship internationally at this time.
How much does shipping cost? Shipping is free on every U.S. order — no minimum.
We currently ship within the United States only — all 50 states.
My order hasn't arrived — what should I do? If your order hasn't arrived within the estimated delivery window, email us at JoeTorres0013@gmail.com with your order number and we'll look into it right away.
Returns & Refunds
What's your return policy? We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition and packaging. Email us to start a return and we'll send you instructions.
Who pays for return shipping? Customers cover return shipping, unless your item arrived damaged, defective, or was the wrong item — in that case, we'll cover it.
How long do refunds take? Refunds are processed within 5–7 business days after we receive and inspect your returned item, back to your original payment method.
My item arrived damaged — what do I do? Contact us within 7 days of delivery with a photo of the damage and your order number. We'll send a replacement or issue a full refund.
Discounts & Orders
Is there a discount for first-time customers? Yes! Use code WELCOME10 at checkout for 10% off your first order.
Contact Us
Have a question not answered here? We'd love to hear from you!
Email: JoeTorres0013@gmail.com Phone: (609) 417-5520 Location: Sewell, New Jersey, USA Store hours: Open 24/7 — you can place an order anytime Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM ET