Store Policies — FurEver Finds Pet Beds 🐾

Shipping Policy

We want your fur baby to be cozy as quickly as possible. All orders are processed within 1–3 business days (excluding weekends and holidays). Estimated delivery is 8–13 business days depending on your location. You'll receive a tracking number by email as soon as your order is on its way so you can follow it every step of the way.

Shipping is free on every U.S. order — no minimum, we currently ship within the United States only.

Please double-check your shipping address before placing your order. We're not responsible for delays or lost packages caused by an incorrect or incomplete address provided at checkout.

If your tracking shows delivered but you can't find your package, first check with your household, neighbors, and any safe-drop locations your carrier may have used. If it still hasn't turned up within 48 hours, email us at JoeTorres0013@gmail.com with your order number and we'll help track it down.

Please note that shipping times may vary during peak seasons, holidays, or due to carrier delays outside our control.

Return & Refund Policy

We want you and your pet to love your purchase. If you're not completely satisfied, we accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition and packaging. Because pet beds are a personal-use item, we're unable to accept returns on beds that have been used, washed, or show signs of pet hair, odors, or damage.

To start a return, email us at JoeTorres0013@gmail.com with your order number and the reason for your return. We'll reply with return instructions and the shipping address to send your item to. Please don't send anything back without contacting us first.

Customers cover return shipping costs, except when the item arrived damaged, defective, or was the wrong item — in those cases, we'll cover the return shipping.

Refunds are processed within 5–7 business days after we receive and inspect your returned item. The refund goes back to your original payment method. Depending on your bank, it may take a few extra days to show up in your account.

Want to exchange for a different size or color? Email us within 30 days of delivery and we'll walk you through the exchange process.

Damaged or Defective Items

If your pet bed arrives damaged, defective, or isn't what you ordered, we're sorry and we'll make it right. Contact us within 7 days of delivery at JoeTorres0013@gmail.com with your order number and a clear photo of the issue. We'll send a free replacement or issue a full refund — your choice. We'll also cover any return shipping if needed.

Order Cancellations

Need to cancel your order? We can help — but we need to move fast. Email us at JoeTorres0013@gmail.com as soon as possible. If your order hasn't been processed or shipped yet, we'll cancel it and issue a full refund. If it's already shipped, we're unable to cancel it, but you can return it once it arrives following the return process above.

Privacy Policy

FurEver Finds Pet Beds is committed to protecting your privacy. We collect only the information necessary to process your order — your name, email, shipping address, and payment details. We do not sell your personal information to anyone, ever.

We share only the minimum information needed to fulfill your order — for example, your name and address with the shipping carrier so your package can be delivered. Payment information is processed securely through Shopify's encrypted checkout and is never stored on our servers.

We may use your email address to send you order updates, shipping notifications, and — only if you've signed up — our newsletter with exclusive deals and early access to new products. You can unsubscribe from promotional emails at any time using the link at the bottom of any email.

Our website may use cookies to improve your shopping experience, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work properly without them.

You have the right to request access to, correction of, or deletion of your personal information. To make a request, email us at JoeTorres0013@gmail.com.

By using our website, you consent to this privacy policy. If you have any questions about how we handle your information, please contact us.

Questions?

We're always happy to help. Reach us anytime:

Email: JoeTorres0013@gmail.com Phone: (609) 417-5520 Location: Sewell, New Jersey, USA Store hours: Open 24/7 — place an order anytime Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM ET